FAQs

We hire bouncy castles and inflatables seven days a week, all year round including bank holidays.

Yes, we are members of The Inflatable Play Enterprise (TIPE), the British Inflatable Hirers Alliance (BIHA) and the Federation of Small Businesses (FSB).

Yes, please see our event equipment pages to see our full range.

Yes, but this has to be arranged in advance; please contact us with details so that we can give you a quote for providing this service. You benefit from our full public liability insurance (including the supervision element) if our staff supervise the equipment for you. We can also provide staff that have been DBS checked.

Yes, please contact us with your requirements and we will be happy to provide you with a competitive quote.

Most of our bouncy castles have built-in shower covers (not slides or some other inflatables), so even if a light shower is forecast, as soon as it stops raining, give the inflatable a quick dry with a towel and carry on bouncing! We also offer a free of charge cancellation option in the event of bad weather. If it is very wet or windy and you no longer want the inflatable that you have booked, you can cancel the booking by telephoning us by 6:00pm the day before the date of hire and you won’t have to pay a penny! For safety reasons, we cannot allow a hire to proceed if there are high winds or heavy rain on the day of hire.

We deliver from 8:00am and during busy summer periods even earlier, and we deliver on a geographical round basis. However, we try to be as flexible as possible so please ask at the time of booking if you need a specific time slot. We do of course give precise times if the hire is booked for an indoor venue, such as in community centres or village halls, or if the hire is for a school fete or public event.

We normally deliver in the morning and collect early evening but we try to be as flexible as possible so please ask at the time of booking. If you hire a bouncy castle, slide or inflatable for only a few hours, such as for an indoor event or an after-school activity, the price will be the same because the same amount of work is involved for us. Our normal collection times start from 4:00pm for children’s inflatables and later for adult inflatables but this can vary depending on the time of year. Bouncy castles, slides, assault courses and our other inflatables must be well lit if used in the dark for safety reasons.

Most of our bouncy castles, slides and inflatables can be hired overnight for an additional £35 charge and a damage/cleaning deposit which will be refunded providing that the inflatable and equipment is in a satisfactory condition upon collection. This only applies to secure gardens, and you must accept full responsibility for the inflatable and equipment. Collection of the inflatable and equipment would be arranged for the following morning.  We also offer discounted next day hire which is ideal for weekends and bank holidays, or during the school holidays.

During the summer months we are very busy, particularly at weekends and bank holidays, so you are advised to book early to avoid disappointment. However, we will accept bookings as late as the same day, so it’s always worth a phone call if you do make a last minute decision.

Approximately 20 minutes, depending on the bouncy castle or inflatable booked and access to the location.  Larger inflatables such as assault courses take longer but we always allow time for this.

No, sorry, but for insurance and safety reasons we must deliver and install the equipment.

Our bouncy castles and inflatables are delivered on a sack trolley so we need adequate clear access for this (minimum width of 3ft). Please ensure that paths or access to your garden are free of obstacles. We will need access to an electricity power point within 40 metres (approx. 130 feet), or we can discuss petrol and diesel generators with you. If our delivery staff have to wait while you clear access, prepare the site, or if the access/site is unsuitable, we reserve the right to cancel the booking.

Bouncy castles, slides and our other inflatables situated outside need to be on a reasonably flat grass area (slight slopes are ok) so that they can be staked down to secure them. We do not allow our bouncy castles or inflatables to be set up outside on artificial grass, gravel, concrete, tarmac or on a patio.

The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud. If our delivery staff have to wait while you clear access, prepare the site, or if the access/site is unsuitable, we reserve the right to cancel the booking.

The minimum space required to allow for the inflation tube and air blower at the back together with the necessary safety mats can be found on each individual bouncy castle or inflatable description. We also state the minimum space required in your confirmation paperwork.  Any overhanging trees and prickly bushes need to be pruned back before our delivery staff arrive.

Yes, we set up bouncy castles, slides and our other inflatables indoors such as in community centres, village halls and all types of indoor venues. We provide sand bags in these situations to secure the units. Please see our indoor venues section for an extensive list of local halls and community centres. You will need to check the height of the ceiling at your venue to ensure that the inflatable you have chosen will fit. The minimum space required can be found on each individual bouncy castle or inflatable description. We also state the minimum space required in your confirmation paperwork.

All of our electrical equipment is regularly inspected and have current PAT test certificates. We also have public liability insurance which includes venues which are licensed premises. Copies of are available upon request.

We have risk assessment documents for all of our bouncy castles, slides, assault courses and other inflatables. Copies are available upon request.

Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.

It doesn’t cost as much as you would think to run a blower and is less than £3 all day.

No, for insurance and safety reasons, once the bouncy castle, slide or inflatable has been delivered and installed and our staff have left, it must not be moved or re-positioned under any circumstances.

Two forms of ID are required, one showing your address (such as a recent utility bill) and another showing your name and signature (such as a driving licence). This is required by our insurers and therefore if you fail to produce valid ID on the day of hire, we will be unable to proceed with the hire.

All of our bouncy castles and inflatables fully comply to the latest Health and Safety Executive guidelines for Inflatable Play Equipment and have current safety certificates, including PIPA certificates. Our bouncy castles and inflatables are regularly inspected and tested by an RPII Inspector in accordance with the British Standard for Inflatable Play Equipment BS EN 14960. PIPA is the only inspection and testing scheme recognised by the HSE. For further details on the PIPA scheme visit www.pipa.org.uk. All of our electrical equipment is also regularly inspected and tested, and have current PAT test certificates. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times.

We have public liability insurance (including licenced premises) which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times. We will provide you with detailed written safety/operating instructions based on current guidelines issued by the Health and Safety Executive on the day of hire. Alternatively, we can provide fully trained staff to supervise the equipment for you at an additional cost. You benefit from our full public liability insurance (including the supervision element) if our staff supervise the equipment for you. We can also provide staff that have been DBS checked. Please contact us with details so that we can give you a quote for providing this service.

Yes, we provide detailed written safety/operating instructions with every bouncy castle, slide or inflatable based on current guidelines issued by the Health and Safety Executive.

Yes, we supply the necessary safety mats with every bouncy castle, inflatable slide or other unit which comply to current Health and Safety Regulations.

Yes, all of our bouncy castles and inflatable slides for children are for up to and including the age of 12 and more details can be found on each bouncy castle or inflatable description.  We also have a wide range of inflatables that are suitable for all ages which means that children, teenagers and adults can all have fun! (but not at the same time). Our adult units include bouncy castles, adult assault courses, gladiator duels, human demolition, battle zone, bungee runs, pole jousts, sumo suits, penalty shootouts and more. Please see our adult equipment section to see our full range of all ages equipment.

Yes, our adult bouncy castles, bungee runs, gladiator duels, pole jousts, human demolition, battle zone, adult assault courses, sumo suits, penalty shootouts etc are suitable for adults, teenagers and children. They are specially strengthened to allow people of all ages all the fun of bouncing. 

Yes, in addition to our wide range of bouncy castles and inflatables, we also hire soft play equipment, play parks, happy hopperz and ball ponds especially for toddlers and children up to and including the age of 5. 

Call us on 01494 464902 between 8:00am and 8:00pm or use our online booking form.  You will receive written confirmation by email confirming details of your booking together with a copy of our Terms and Conditions of Hire.

Payment can be made by cash upon delivery or alternatively by debit card/credit card or bank transfer (but this must be at least 7 days before the hire date).